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Terms & Conditions

Who We are and how to contact us:


Welcome to the “Yes to Life Online Store” online website, this site is operated by Win-Win Health Intelligence Ltd, a company registered in England company (no. 09942082) at the following address 12 Copse Road, Redhill, Surrey, England, RH1 6NW, which gives 100% of its profits to Yes to Life, a registered charity with charity number 1112812 (‘We’, ‘Us’ ‘Ours’)


To contact us, please email: or telephone at: 0203 222 0587


The terms and conditions set out below apply to the use of this website, and by using this site and/or placing an order; you signify your agreement to be bound by these conditions.  If you do not agree to be bound by these terms and conditions you may not use or access this website.


We fulfil your order. Your personal details are held for the purposes of processing your order. Please read the following before using the website.


Terms of Use

Terms of Sale



In these terms and conditions, the following definitions apply:


"Website" means Win-Win Health Intelligence Ltd  Yes to Life’s Trading arm Company online shopping website at also known as Yes to Life online store.


“You” means, the Website user, you.


Terms of Use

These are the terms and conditions of which “Yes to Life online store” govern your use of the Website.

1.- Our rights to make changes

1.1.- We may change the product to reflect changes in relevant laws and regulatory requirements [Charities Act 2011, Cancer Act] and to implement minor technical adjustments and improvements, e.g. addressing a security threat. These changes will not affect your use of the product or experience of the products through the Website.

1.2.- We may update and change our Website, terms relating to the Website, services and disclaimer at any time, effective upon posting of an updated version of these terms and conditions on the Website, we will endeavour to give you reasonable notice of any major changes and will revise the updated date at the bottom of this page.

1.3.- You may then contact us to end the contract before the changes take effect and receive a refund for any products paid for by not received (if applicable).

1.4.- We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

1.5.- Every time you wish to use our Website please check these terms to ensure you understand the terms that apply at the time.

1.6.- Continued use of the Website or services after the implementation of changes shall constitute as your consent to such changes.

2.- We may suspend of withdraw our Website

2.1.- Our site is made available free of charge.

2.2.- We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

2.3.- You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


3.- We may transfer this agreement to someone else

3.1.- We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.


4.- Use of material on our Website

4.1.- All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trademarks and logos) contained in these Website is either owned by Us, or we have permission by the rights owner(s) to use such material as part of the Website. These rights are protected by United Kingdom and international copyright and database right laws. All such rights are reserved.

4.2.- You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

4.3.- If you print off, copy, download, share or repost any part of our site in breach of these terms or use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.4.- You are only allowed to use this Website and the material they contain as set out in these terms.

5.- Use of material on our Website

5.1.- If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2.- Any breach of these terms by anyone to who you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms.

5.3.- If you know or suspect that anyone other than you knows your identification code or password, you must promptly notify us at:


6.- Third party websites and links to other resources

6.1.- This Website may also contain links to other third-party websites, which are not under the control of and are not maintained by Our online store. Any such links are not, directly or indirectly an endorsement by Yes to Life online store of any products or services available on such websites unless specifically stated herein.  

6.2.- Our online store provides these links for your convenience only and you use such links entirely at your own risk.

6.3.- Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

6.4.- We accept no responsibility or liability for the actions, products, services and content for the content or use of such Websites or information contained in them.


7.- Enquiries or complaints

If you have any enquiries or complaints about the Website then please address them to:

Yes to Life online store at:


12 Copse Road

Redhill, Surrey

England, RH1 6NW


8.- What you may do

8.1.- Purchase goods from the Website, provided you accept the Terms of Sale, which will apply to any contract made between you and Us for the purchase and sale of goods from the Website. These terms are outlined in Section 2 below.

8.2.- Browse the Website using a compatible web browser. Permission to browse the Website includes permission to make temporary or cached copies of parts of the Website to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Website by you.

8.3.- Print a copy of any page of the Website for your own personal purposes provided you do not do any of the following "What you are not allowed to do".


9.- What you are not allowed to do

9.1.- You may not remove or change anything on the Website

9.2.- You are not allowed to copy or use any material from the Website for any commercial   purpose.

9.3.- You are not allowed to remove or change any copyright, trademark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Website.

10.- Your personal information

10.1.- Usage of your personal information is governed by the Website’s Privacy Policy, which forms part of these Terms of Use.  Your personal information is kept on a secure server and we fully comply with all UK Data Protection and consumer rights. We use your information only for the following reasons:

•    Process your order

•    If you consent, to advise you of products, special offers or events and activities that may be of interest to you.

10.2.- If you wish to make a purchase from the Website you will be given the option to register an account with us. Should you choose to register, you will be asked to provide your email address and password, which you can use to make a purchase. When you create a shopping account with, you receive further information from the Website by email about products, special offers or events and activities that may be of interest to you. In the event that you do not wish to be contacted please tick the relevant ‘opt out’ box as you go through the registration process.

10.3.- We use Cookies to keep track of your current shopping session to personalise your experience and to allow you to retrieve your shopping bag at any time.  If you do not accept Cookies you will be unable to use this Website.


11.- Usernames and Passwords

11.1.- You must keep your password(s) confidential at all times and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to who you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms;

11.2.- In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Website and notify Yes to Life online store of any such failure or error.


12.- Suspension and termination of accounts

12.1.- We may suspend the operation of the Website for repair or maintenance work or in order to update or upgrade the contents or functionality of the Website from time to time. Access to or use of the Website or pages linked to it may be interrupted or contain errors.

12.2.- We may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to Yes to Life online store.


13.- Governing law

13.1.- This Agreement constitutes the entire agreement between Us and you and takes the place of all prior agreements, representations, statements and understandings between Us and you regarding the use of the Website.

13.2.- Our failure to exercise or enforce any right or provision of this Agreement or the delay by Us in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

13.3.- These terms and conditions shall be governed and interpreted in accordance with English law, and using this Website you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising from these terms and conditions.


Terms of Sale

This Terms of Sale Policy forms part of the general Terms of Use, which governs your use of the Website, and encompasses purchasing activities on the Website.

The Sales Terms

Should you purchase any goods from the Website, you will be contracting with Us on the terms outlined below.


Please read these terms and conditions carefully.

14.- These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Website. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Website. If We accept any order for goods from you, then its agreement with you will be made on these Sales Terms.

15.- Please note that We reserve the right to amend the Sales Terms from time to time. We will publish the amended Sales Terms on the Website and any new versions of the Sales Terms will come into effect as soon as “We publish them on the Website (with the exception that any orders that We have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point).


16.- Availability of the goods supplied by the Website

16.1.- “Yes to Life online store” may terminate or suspend the supply of any goods displayed on the Website in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. “Yes to Life online store” may do this at any time and without notice. Products on the Website are normally available for despatch on the next working day, however at busy times this may not always be possible, therefore you order will be despatched within 3 – 4 days.


17.- Buying goods from this Website

17.1.- Pricing policy:

17.1.1.-We may change the prices of the goods displayed on the Website at any time. The prices for all the goods available on the Website are clearly marked in their description and are inclusive of VAT (if applicable). All applicable delivery charges are also displayed on the Website. All prices are in Pounds Sterling.

17.1.2.- We may make available offers and discounts using promotion codes. Only one promotion code is valid per order.

18.- Conclusion of Contract of Sale

The information relating to Our goods and relevant prices are displayed on the Website for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.yestolifeshop.orgWe will send you an e-mail confirming receipt of your order.

19.- Method of payment

For orders placed via the Website, We accept Visa, Mastercard, Maestro cards, American Express and Diner's Club. When making your payment, it is imperative that you provide the information that We specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when you complete your order. Ownership or title to the product shall not pass to you, the buyer, until We have received payment in full.


20.- Delivery - our charges are as follows:


20.1.- Method of delivery


20.2.- At times, We may offer free postage for orders over a certain amount and this is advertised on the Website.

20.3.- The above charges cover packing, handling and delivery. Orders are usually responded to within 48 hours, and are dispatched to arrive within 7 working days.

20.4.- If you have not received your goods within the above timeframe, please contact Our shop team by email at

20.5.- Out of stock items If any item you have chosen is unavailable, We will contact you via phone or your email address and set out the options that are available to you.

21.- Return of goods policy

21.1.- We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

21.2.-We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered please return it, in the original packaging 14 days of the date of receipt and we will refund your money or  send you a replacement.

21.3.- Items returned under Our28 days returns policy must be unopened with any seals and shrink-wrap intact (e.g., books).

21.4.- We will only accept the return of opened items if they are found to be faulty. If the product is damaged in any way or has become broken in transit please contact shop team by email at

21.5.- We are only able to replace identical products (requests for different sizes are acceptable).If you wish to order additional items it will be treated as a new order. Our guarantee is in addition to your statutory rights.

21.6.- When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.

21.7.- If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it [ZM12] to us in addition to arranging for a full refund.

22.- Cancellation


Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and sending it back to:


Yes to Life online store- Returns,

12 Copse Road,

Redhill, Surrey,

England, RH1 6NW


a refund will be provided within 14 days of the date of cancellation or return of goods.


23.- Legal age

We do not sell products for purchase by children. We may offer children’s products for purchase by adults over the age of 18. If you are under 18, you may use Our Website only with the involvement of a parent or guardian.

24.- Special offers

From time to time, special offers may be advertised on the Website. Special offer prices quoted apply only to orders completed online.


25.- Promotional Codes

From time to time, promotional codes may be issued for free delivery or for discounts on orders or products. You may only use one code per order. Some codes may only be used once per customer. Please contact: if you have any questions about redeeming a promotion code.


26.- Free gifts

From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.


These Terms and Conditions and all transactions made under them are governed in all respects by the laws of England, and the Courts of England shall have exclusive jurisdiction for deciding all disputes arising


Privacy policy


At Win-Win Health Intelligence Ltd we are committed to protecting your privacy. This statement is made in the light of the requirements of the GDPR and Data Protection Act 2018 in order to alert valued customers of Yes to Life online store, the data processing practices which will govern the processing of your data.


27.- If you have any queries about your data protection, please contact the us at:

Yes to Life/Win-Win Heatlh Intellingece Ltd

12 Copse Road,

Redhill, Surrey,

England, RH1 6NW


28.- How We collect your information:


We will obtain personal information from you when you enquire about our activities, purchase a product, register with us, sign up to an e-newsletter, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example you may have ticked on Just Giving, you are happy for the charity to contact you.


29.- Information We collect:


The types of information collected might include names, date of birth, email address, postal address, telephone number, fax number and credit/debit card details. You may also choose to opt in to receiving SMS (we will not send any text unless you have given your permission).


30.- How your information is used:


30.1.- We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.


30.2.- We only use your personal information for direct marketing purposes if We are permitted by law or if We have your consent. You can change your mind at any time by contacting us at Win-Win Health Intelligence Ltd 12 Copse Road, Redhill, Surrey, England, RH1 6NW email


31.- Our use of Cookies


31.1.- This Website uses browser cookies to store certain information needed for some page functionality, and also to collect information used in our traffic analytics. No personal or sensitive data is collected and continued use of this website implies your consent for us to create these cookies.

32.- How We protect your personal information


We use a secure server when you make a purchase or a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.


33.- Disclosing your information with third parties

As indicated in clause 4 above, we may pass your information to our service providers, agents and associated organisations.We may also need to disclose your information if required to do so by law. If you are unhappy with the transfer you may contact us to end your contract within 30 days of Us telling you about it and we will refund you any payments you have made in advance for products not provided.


34.- Your consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.


35.- Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.


36.- Changes

If your personal details change, please help us to keep your information up to date by notifying us at:

Yes to Life

71-75 Shelton Street

Covent Garden

London WC2H 9JQ


Telephone: 0203 222 0587

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our Website and you will be deemed to have accepted such changes.

37.- Verified by Visa

37.1.- We participate in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit or debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

37.2.- If the credit or debit card you are using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

37.3.- If you have not registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on Our Website or any other participating websites. It's the online equivalent of chip and pin which is used on the High Street. Once registered, you will be taken back to the Website to confirm your order. If you are unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.

37.4.-  If you have already registered, you will be required to use your password on future online transactions.

37.5.- If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.


38.- Email Subscription and Mailing Preferences


38.1.- We keep you up-to-date with special offers about products, services and events, from the Website and Yes to Life, that we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just get in touch with us on 0203 222 0587


39.- Security


39.1.- We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.


40.- Using your data

40.1.- we use your data solely for the purposes of your customer relationship with us. We do NOT rent our list of customers to third parties. We will only communicate with you in ways which you have control over. You can change your communication settings at any time in your account. You can opt for email or let us know if you wish to receive no marketing  communications at all by calling 0203 222 0587. We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.

40.2.- Your credit and debit card details – These are not stored on our system and our staff can only see the first four and last digits of your card. Your details are held by our bank who are fully compliant. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.

41.- Disclaimer

41.1.- Yes to Life provides support, information and financial assistance to those with cancer seeking to pursue complementary or alternative therapies as part of their overall care.

41.2.- Our service is not provided by fully qualified health practitioners or doctors able to give advice on medical matters. Cancer is a very serious and individual disease. Users must consult with experts in their appropriate medical field before taking up any form of treatment. The information you receive or are given is not intended or implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.

41.3.- Without prejudice to statutory or other legal rights afforded to consumers, please note that information and materials contained in this site, including, without limitation, text, graphics, clips and links are provided on the basis of ´as is´ with no warranty. Win-Win Health Intelligence Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current. Win-Win Health Intelligence Ltd cannot guarantee that the use is free of risk of viruses or other damage.

41.4.- None of the products featured should be considered, in any way, as treatments in whole or in part for cancer or any other serious illness. 


42.- Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.


43.- Limitation of liability

43.1.- We do not exclude or limit in any way our liability to you where it would be unlawful to do so.


This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fir for any particular purpose made known to us; supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.


43.2.- When we are liable for damage to your property


If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice where given or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements.


43.3.- We are not liable for business losses


43.4.- When we are liable for damage to your property

We reserve the right to modify this disclaimer or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

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